Refund policy

We will do a 1-to-1 exchange or replacement if the product delivered is damaged, or the wrong product is delivered, by accident.

The returned product must come with its original tags and in the original packaging. We accept exchanges within 5 days after the customer receives the item.

Before returning the product, please email us at contact@diapercakes.sg quoting your order number, your name and address, details of the product and the reason for return. We will then guide you on the procedure for goods return/exchange.

Please do not return the goods without first informing us, as sometimes only some technical advice is needed to rectify the issue.

We will bear the delivery charges to replace / exchange the item back to the customer if the reason for replacement / exchange is due to our mistake.

Goods returned should be in the same condition as when the complaint was first made or they will not be accepted for exchange.

An exchange is strictly for the same item. If the required item is “currently unavailable”, customers may

• Request to be placed on the reservation list for the item
• Or, request for a refund