SHIPPING & DELIVERY
Diaper Cakes Singapore uses third party local courier services for all delivery within Singapore, and registered Air Parcel for international deliveries.
FREE local delivery within Singapore (to one address) is applicable for orders above S$50 nett.
Same day local delivery within Singapore (to one address) is subjected to an additional surcharge of S$9.00. The S$9.00 can be paid as a “Flat rate” on your check out / cart page.
If a delivery is unsuccessful due to the following reasons:
- Incorrect shipping / delivery address given in order
- Recipient is not at delivery address (e.g. nobody at home) during time of delivery as specified in order
Your order will then be sent back to our office. Redelivery will be chargeable at an additional S$9.00 per trip. We will endeavour to redeliver your order within the next 1-3 working days.
Self collection is available on Monday – Friday between 10am – 6pm at our office at 16 Kallang Place #05-01 Singapore 339156 .
Our office is closed on weekends and public holidays.
We will make an exchange or replacement, if the product delivered is faulty, incomplete (e.g. missing balloon) or the wrong product is delivered, by accident.
The returned product must come with its original tags and in the original packaging. We accept exchanges within 7 days after the customer receives the item.
Before returning the product, please email us at Contact@DiaperCakes.sg quoting your order number, your name and address, details of the product and the reason for return. We will then guide you on the procedure for goods return/exchange.
Please do not return goods without first informing us, as sometimes only some technical advice is needed.
For returned goods, the customer will bear the return delivery charge to us and we will pay the delivery charge to send the exchanged item back to the customer. Please ensure that your package is insured and prepaid. The item is your responsibility until it reaches us. Goods returned should be in the same condition as when the complaint was first made or it will not be accepted for exchange.
An exchange is strictly for the same item. If the required item is “currently unavailable”, customers may
– Request to be placed on the reservation list for the item
– Or, request for a refund
At Diaper Cakes Singapore, we strive to give only the best quality product and good service to all our customers. After all, our goal is to constantly create delightfully different baby gifts for happy new parents, on a happy occasion.
INTERNATIONAL TAXES AND CUSTOM DUTIES
For international deliveries, customers are responsible for their local taxes and custom duties, where applicable. Any taxes or duties will have to be paid to the delivery company upon receipt of the goods. For selected bulky items, we may not be able to ship internationally. Please check with us if you have any queries.